A chair either takes your weight comfortably or it does not, and you can only really tell by sitting in it. So we would rather you opened the box, tried it, and sent it back if it is wrong than kept something you never use. This policy covers everything sold by Vellaro Parade.

Your return window

You have 7 days from the delivery date to raise a return or an exchange. The carrier’s proof-of-delivery date is what we count from. The window is shorter than for small goods because a bulky item has to be re-boxed and re-inspected before it can be offered again.

The condition we can take back

A chair can come back if it is:

  • unassembled or refolded as it arrived — no drilled holes, no cut straps, no glue;
  • unused outdoors and unmarked — no ground-in soil on the feet, no sun-bleaching on the fabric;
  • repacked in the original carton with its inner sleeves and corner board, which is why we ask you to keep them for the length of the window;
  • accompanied by the invoice or the order number.

What we cannot take back

Chairs that have been used outdoors, anything cut, drilled or re-covered, made-to-measure covers, clearance and last-piece items, and anything returned without the original carton. Natural variation in weave, powder-coat sheen and stitching line between production runs is a property of the materials rather than a fault.

Damaged, faulty, wrong or incomplete

If a carton arrives with a bent frame, a snapped hinge, torn fabric, missing hardware, or simply the wrong chair inside, we fix it entirely at our cost. Two conditions make that immediate:

  • Record the unboxing. Film from before the tape is cut until the chair is fully out and opened.
  • Report within 48 hours of delivery, with the video, photographs of the damage and a photo of the carton exterior.

You then choose a replacement part, a replacement chair, or a full refund. We arrange and pay the reverse pickup — you never post a bulky item back at your own expense.

Starting a return

Write to studio@vellaroparade.shop with the order number and a line describing the problem. We reply with a return authorisation and arrange the pickup within 1 to 2 business days. Please do not book your own transport; an unboxed frame on a general courier rarely survives the trip, and we cannot refund what arrives broken.

Refund timing

The returned carton is inspected on the day it reaches us. Once approved, the refund is released within 12 business days to your original payment source — the UPI handle used at checkout, or a bank account you nominate if the order was Cash on Delivery. Bulky returns take longer to inspect than a parcel, which is why this window is longer than a small-goods store’s.

Exchanges

Wrong size, or a seat that turned out too low for your veranda rail? Tell us when you write in and we will hold the alternative while the pickup is arranged, so you are not waiting through two freight cycles. Any price difference is settled before the replacement ships.

Return freight and fees

For a change of mind we arrange the return freight and deduct it from the refund at cost — you are told the amount in writing before anything is collected and can withdraw the return at that point. For damaged, faulty, wrong or incomplete deliveries the return is entirely free. There is no restocking fee on any return.