Delivering a bulky carton needs more contact detail than selling a small parcel — a carrier desk has to phone you and a crew has to find your gate. This notice explains exactly what Vellaro Parade collects for that and what it does not, and is written to comply with the Digital Personal Data Protection Act 2023 (DPDP Act) and the Information Technology Act, 2000 (IT Act 2000).
What we collect
- Order and delivery data — your name, delivery address with landmark, PIN code, phone number and email address.
- Delivery notes — access details you give us, such as floor, gate or a preferred slot.
- Correspondence — messages, photographs and unboxing videos you send about an order.
- Technical data — IP address, browser type and pages viewed.
We do not collect or hold card numbers, UPI PINs or banking credentials, because no card payment is possible here.
Why we use it
To pack and dispatch your order, to let the carrier call and deliver, to send consignment updates, to answer support messages and process returns, replacement requests and refunds, to keep statutory sales records, and to detect fraudulent orders. We do not sell data and we send no marketing unless you asked for it.
Who we share it with
Only the parties an order needs: our carrier partners, who receive your name, address and phone so a delivery can be scheduled; the UPI payment gateway for prepaid settlement; and our website host. Each receives only the fields it needs. We disclose more only where Indian law or a court order requires it.
Cookies and analytics
Cookies keep your cart and session alive and let us measure aggregate traffic. Analytics is read in aggregate and is not used to identify individuals. You can block cookies in your browser; the cart will then stop remembering what you selected.
How long we keep it
Order and invoice records are kept as long as Indian tax and accounting rules require. Delivery correspondence is kept for two years, so a later replacement request can be checked against it. Anything beyond that is deleted or anonymised.
Your rights
Under the Digital Personal Data Protection Act 2023 you may ask for a copy of the personal data we hold about you, ask for corrections, ask for erasure of data we no longer need, or withdraw a consent you gave. Requests are handled within a reasonable period and at no charge.
Children
This store is intended for buyers aged 18 and over and we do not knowingly collect data from children.
Security
The site runs over an encrypted HTTPS connection and order data is reachable only by the people who pack, dispatch and support orders. We deliberately do not hold the one category of data — card credentials — that would make this store worth attacking.
Grievance Officer
As Indian law requires, a Grievance Officer handles privacy complaints and data requests. Write to studio@vellaroparade.shop with “Grievance Officer” in the subject line, or call +91 9962717914 during Monday – Saturday, 10:00 AM – 6:00 PM IST. Closed on Sundays and public holidays. Complaints are acknowledged within 48 hours and resolved within 30 days.